Recently Dr. D. Glynn Bolitho opened his new consulting suite adjacent to his operating suite. The new addition truly exceeds the expectations of his patients in an effort to ensure that each individual receives genuine care and comfort. This has always been the cornerstone of this compassionate practice.
Tucked away in the new consulting suite is the Clifton Room. The finest of patient care begins here in a warm setting, punctuated with a memorable ambience. The room exudes comfort allowing a patient the time they need to chat with their patient concierge, Karen Martindale, and ultimately their plastic surgeon, Dr. Bolitho.
Before visiting with this dynamic duo, patients can enjoy the privacy of this sitting room while being afforded the opportunity to view the “before and after” photo gallery on a flat screen television.
In many respects, the Clifton Room satisfies the unexpressed personalized desires of their patients, and the move into a larger suite made the Clifton Room possible.
The visionary behind the Clifton Room was Karen Martindale.
“Having been in the field of plastic surgery for the past 30 years, it was my dream to do something special like this for our patients,” she said. “While working at different practices over the decades, I have met with thousands of patients. Firsthand, I noticed the anticipation one feels when they are about to meet with a plastic surgeon.”
Martindale added how disrobing for a potential body contouring procedure may sometimes elevate this anticipation. And at many plastic surgery centers, patients are automatically escorted into an examining room which can be stressful.
“We wanted to take that anxious feeling away and instead create an atmosphere where the patient has the opportunity to get to know us before going into the examining room. We wanted to create a living room environment where one could sit down, relax, and be greeted in a proper fashion,” Martindale said.
And in this setting, one can unveil their aesthetic desires in the most comfortable way possible.
In many respects, the Clifton Room allows patients the ample time they need to spend with Dr. Bolitho and his medical team. Even with a demanding practice, Dr. Bolitho welcomed this new opportunity making certain his patients were indeed receiving the attention they deserved.
“Dr. Bolitho is not the type of doctor that only spends 15 minutes with a new patient,” Martindale said. “Dr. Bolitho’s different in that he really likes to visit with his patients. It’s something that he enjoys.”
Martindale also shared that since the Clifton Room was created, the patient flow at the practice is notably smoother. Following their visit, Martindale then escorts them to the consultation exam room.
However, the most wonderful part of the Clifton Room has been the client feedback. Many patients agree that they have never experienced a room such as this before in a doctor’s office.
“I’ve been personally told by patients how quickly they are put at ease and don’t feel as anxious as they once thought they would be,” she said.
And that was the mission all along: enhanced patient care, memorable comfort, and a polished ambience.
